Terms and conditions

The website and the online store made available at www.habgem.com.au(“website”) is operated by John Hablitschek & L.M Hablitschek (ABN 63 856 692 904) (“we”, “us”, “our”). “You” and “your” are reference to the person accessing or using our website.

Welcome to our site www.habgem.com.au for John Hablitschek handmade, handcrafted jewellery.

It is important to realize that John Hablitschek has ceased production and is now concentrating on his art. Therefore stock is limited and there will be no custom orders. Sadly Stock will eventually run out.

We want you to get the best out of our website, please read our Terms and Conditions ("Terms"), as your use of our website shows your acceptance of our Terms. When you place an order, you agree to be bound by our Terms. We may make changes to our website regularly and may update the Terms at any time. Any changes to these Terms will be effective on the date they are posted on our website and by continuing to use our website you accept the updated Terms. It is your responsibility to check the current Terms regularly to be sure you're up to date.

Our website is a showcase of items that we have in stock. What you see displayed are the items you will receive when ordered. When you place an order with us on www.habgem.com.au, we are here to make sure you receive your order in time, and as promised.

YOUR ORDER

When you place your order with us at www.habgem.com.au, you will pay the total order price as advertised on our site at the time of your order. This may include shipping and insurance charges based on the shipping options that you select, and we’ll show you these separately on your invoice. All amounts are stated in Australian dollars and all prices include Australian GST (where applicable).

We want you to get your order as quickly as possible, so we’ll process your order the following business day. It will then be shipped to you according to the method of delivery you have selected.

Once your order is on the way, we’ll send you an email notification with a tracking number and you can watch its progress every step of the way.

We will use our best effort to make sure you will receive what you order, however our products are made available for purchase on a ‘first in first out’ basis and are only available whilst stocks last.

PAYMENT

Once your payment has been processed via our secure payment gateway, your order will be considered final, and the processing can get underway. If your payment is not authorised for any reasons, we may cancel your order.

We can cancel any order that appears suspect or fraudulent and all such transactions will be reported to the relevant authorities for further investigation.

DELIVERY

Delivery Options - Australia

FREE Delivery within Australia for orders over $100

Australia Post Registered and insured

Orders under $100 are $15

Australia post registered and insured

5-7 Business Days

We will not be responsible for any delay or failure to deliver if the delay or failure is caused by something which is beyond our reasonable control such as riots, attacks, strikes or natural disasters.

Delivery Options - Outside Australia

Contact Us for a quote on deliveries outside of Australia. You are responsible for any taxes or customs charges which may apply in your country. Customs clearance procedures may cause delay in deliveries.

TRACKING YOUR ORDER

All orders will require a signature on delivery. If you won't be available, please be sure that an adult who is authorized to sign for your parcel is available at your designated shipping address. If you failed to take delivery or provided an incorrect delivery address, your order may be returned to us.

We are not responsible for any item that is lost in the mail. When tracking shows that your item was delivered to your shipping address, we are not held liable if that parcel goes missing, if your home is unattended.

Australia Post usually leave it in a safe drop spot or they will take it back to the PO and issue you a collection note.

Some customers request leaving at the front door, this is at your own risk. We are not liable if Australia Post advises it was delivered, and you don’t receive it, due to theft.

If your parcel is lost by Australia Post, YOU MUST lodge a dispute by quoting them your tracking number we provided. We cannot do this on your behalf. It is your responsibility to follow up on delays or parcels lost.

We issue you tracking details to use and keep yourself updated, in case a problem arises.

CHANGE OF MIND

Always choose carefully, we aren’t responsible for an incorrect size, or you changing your mind. Legally we do not have to oblige a refund nor exchange for this.

PRIVACY POLICY

We take your privacy seriously. Before you share your personal information with us, please read our Privacy Policy

GENERAL

We are committed to providing you with the very best of service. However, if we are unable to fulfil our commitment to you due to circumstances beyond our reasonable control, we will not be held liable for any loss or compensation.

These Terms are governed by and construed in accordance with the laws of New South Wales Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales, Australia.

Your purchase of the item is transacted electronically, and as such, you agree that communication may be electronic for all aspects of an item purchase, including by sending emails.

Please make sure when using our website that you:

(a) Provide us with up to date an accurate information.

(b) You use this website for the purpose for which it was intended. Do not violate any applicable laws or use this website in such a way that is prohibited by these Terms.

(c) Be yourself! Please don't impersonate another person; we want to see YOU shopping with us.

(d) We want everyone to be able to access our website, please do not distribute viruses, corrupted files or any similar programs that may damage or interrupt the operation of this website or damage the operation or use of any hardware or software associated with this website.

(e) Respect the privacy of other users of our website, do not collect or store information about other users of this website.

(f) Do not conduct any other activities that may prevent other people from using or enjoying this website.

John Hablitschek & L.M Hablitschek has the right at any time and at its sole discretion, terminate your use and block or prevent your future access to and use of the website.

DISCLAIMER

To the fullest extent permitted by law, we have no liability to you or any other person for any loss of or anticipated profit, loss of data, loss of use, damage to goodwill or loss due to delay, or other direct or indirect loss or damage however caused which may be suffered or incurred or which may arise from or in connection with your use of our website or your use of or reliance upon any of the information, services and/or materials contained in it or provided by it to you or our negligence or our breach of our obligations under these Terms. We do not warrant that any of the functions contained on our website or your access to our website will be uninterrupted or error-free, or that any notifications, will be made in a timely manner, or at all.

COPYRIGHT INFORMATION

The website is owned and operated by All materials on this site, including the text, site design, logos, graphics, icons and images, are solely our properties. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All other rights not expressed in detail here are reserved.

We thank you for taking the time to read our Terms, and we hope you have a truly wonderful jewellery discovery with John Hablitschek handcrafted Jewellery