Shipping
Delivery Options - Australia
Australia Post Registered and insured. Flat rate $10
5-7 Business Days
We will not be responsible for any delay or failure to deliver if the delay or failure is caused by something which is beyond our reasonable control such as riots, attacks, strikes or natural disasters.
Delivery Options - Outside Australia
Some Countries are listed in checkout. Flat rate $20 Australia post registerd and insured
Contact Us for a quote on deliveries outside of Australia that are not listed. You are responsible for any taxes or customs charges which may apply in your country. Customs clearance procedures may cause delay in deliveries.
TRACKING YOUR ORDER
All orders will require a signature on delivery. If you won't be available, please be sure that an adult who is authorized to sign for your parcel is available at your designated shipping address. If you failed to take delivery or provided an incorrect delivery address, your order may be returned to us.
We are not responsible for any item that is lost in the mail. When tracking shows that your item was delivered to your shipping address, we are not held liable if that parcel goes missing, if your home is unattended.
Australia Post usually leave it in a safe drop spot or they will take it back to the PO and issue you a collection note.
Some customers request leaving at the front door, this is at your own risk. We are not liable if Australia Post advises it was delivered, and you don’t receive it, due to theft.
If your parcel is lost by Australia Post, YOU MUST lodge a dispute by quoting them your tracking number we provided. We cannot do this on your behalf. It is your responsibility to follow up on delays or parcels lost.
We issue you tracking details to use and keep yourself updated, in case a problem arises.
RETURNS POLICY
Our returns policy is in addition to your rights under the Australian Consumer Law. This policy does not exclude or replace your consumer guarantee rights under the Australian Consumer Law, described below (see the "Consumer Guarantees" section).
Change of Mind returns
Unfortunately we do not offer change of mind returns. We can only offer you a refund if the product is faulty or fails to meet a consumer guarantee under the Australian Consumer Law (in which case, see the "Consumer Guarantees" section below).
If a product is faulty or fails to meet a consumer guarantee and you would like a refund or replacement, please notify us of your return by email (see details of this in the 'Returning your items – shipping' section), and provide us with a receipt or proof of purchase. This can be one of:
· An original order confirmation number (received electronically when the item was purchased); or
· A credit or debit card statement.
Exchanges
We do not offer exchanges, unless the item is faulty or fails to meet a consumer guarantee under the Australian Consumer Law (in which case, see the "Consumer Guarantees" section below).
Consumer Guarantees
As a consumer, you are entitled to certain consumer guarantees in respect of goods purchased from us. These guarantees are called "Consumer Guarantees" and are not impacted by our change of mind policy or limited by a defined timeframe.
If you believe an item is faulty, not of acceptable quality, does not match the description provided or a sample, or is not fit for purpose, you may be entitled to a remedy under the Australian Consumer Law.
In accordance with Australian Consumer Law, if the failure is minor, we may (at our discretion) repair the item, replace the item or refund you, within a reasonable time. If the item has a major failure, you may reject it and seek a refund or replacement, or you may keep the item and seek compensation for any drop in the value. You may also be entitled to compensation for any other reasonably foreseeable loss or damage caused by the failure.
The consumer guarantees do not apply where the item was damaged due to abnormal use or misuse, and we will not provide a refund, exchange or repair in those circumstances.
Returning your items - Shipping
To return your item, please email us including your order confirmation number or proof of purchase, and we will contact you to arrange for the item to be returned to us.
Unless the product is confirmed to have a fault or fails to comply with the consumer guarantees, you will bear the cost of returning the product to us.
If the product is faulty, does not match what you ordered or fails to comply with the consumer guarantees in some other respect, we will provide a credit for your reasonable return shipping costs.
We suggest using a trackable shipping service or purchasing shipping insurance when returning your items, as we do not accept any liability for goods lost in transit.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Processing Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund claim.
If your claim is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. If your refund claim is rejected, we will contact you via email to arrange for either the item to be returned to you (at additional postage cost) or for it to be disposed of.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, since it may take some time before your refund is officially processed.
If you’ve done all of this and you still have not received your refund yet, please use our contact’s page